pkr50 Privacy Policy

pkr50 is an online casino and sports betting platform accessible at pkr50.app, operated by the Company holding an international online gaming licence. pkr50 serves registered players in Pakistan, offering cricket betting, live casino games, slots, and related entertainment services — all transacted in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, "pkr50", "we", "us", and "our" refer to the Company that owns and operates the pkr50 platform. "You", "your", and "Player" refer to any individual who accesses, registers with, or uses the pkr50 platform in any capacity.

pkr50 acts as the data controller in respect of personal data collected directly through the platform. Where we engage third-party service providers to process data on our behalf, those providers act as data processors and are bound by contractual obligations consistent with the standards described in this Policy.

pkr50 collects personal data in several categories depending on how you interact with the platform. The following table summarises the types of data we collect and the context in which each type is gathered:

pkr50 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data, except where identity document images are submitted voluntarily for KYC verification purposes, in which case they are handled with enhanced security controls and deleted once verification is complete.

pkr50 collects your personal data through the following channels:

• Direct interactions: When you register for a pkr50 account, complete your profile, make a deposit or withdrawal, contact customer support, or participate in a promotion, you provide data to us directly.
• Automated technologies: When you browse or use the pkr50 platform, our servers automatically collect technical and usage data including your IP address, device identifiers, browser information, and behavioural data through cookies and similar tracking technologies.
• Third-party payment processors: When you transact via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, our payment integration partners share the minimum transaction data necessary to confirm successful deposits and withdrawals.
• Identity verification providers: When you submit identity documents for KYC purposes, our verification partner processes those documents and returns a verification result to pkr50. The underlying documents are not retained by pkr50 beyond the verification window.
• Fraud and security systems: Our internal risk management systems monitor transaction patterns and platform behaviour to detect suspicious activity. This involves automated processing of usage and financial data.

pkr50 uses your personal data for the following purposes. Each use is linked to a lawful basis described in Section 5 of this Policy:

• Account creation and management: Processing your registration, maintaining your account, authenticating logins, and managing account settings.
• Identity and age verification: Confirming that you meet the pkr50 minimum age requirement of 21 years and verifying your identity in compliance with applicable gaming regulations.
• Payment processing: Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank in PKR.
• Service delivery: Providing access to cricket betting markets, live casino games, slots, and all other pkr50 platform features.
• Customer support: Responding to enquiries, resolving complaints, and maintaining communication records for quality assurance purposes.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, account takeovers, money laundering, and other prohibited activities on the platform.
• Legal compliance: Fulfilling obligations under applicable gaming regulations, anti-money laundering laws, and other legal requirements, including responding to lawful requests from regulatory authorities.
• Responsible gaming: Monitoring gaming behaviour to identify signs of problem gambling and to enforce self-exclusion requests and deposit limits applied by Players.
• Platform improvement: Analysing aggregate usage data to improve the pkr50 platform, enhance user experience, and develop new features.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to Players who have opted in to receive such communications. You may opt out at any time through your account settings.

pkr50 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to deliver the pkr50 service under the Terms and Conditions you have agreed to, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including identity verification, age checks, anti-money laundering screening, and responses to lawful authority requests.
• Legitimate interests: Processing carried out to pursue pkr50's legitimate business interests where those interests are not overridden by your fundamental rights — including fraud prevention, platform security, and aggregate service analytics.
• Consent: Where you have given your explicit consent to a specific processing activity — most notably, the receipt of marketing communications. You may withdraw consent at any time by updating your preferences in your account settings or contacting support.

pkr50 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive transaction data necessary to process your deposits and withdrawals in PKR. These institutions are bound by their own regulatory obligations regarding data protection.
• Identity verification providers: A trusted third-party KYC partner processes identity documents you submit for verification. This partner operates under strict data processing agreements with pkr50.
• Fraud prevention services: Anonymised or pseudonymised risk data may be shared with fraud detection partners to identify suspicious activity patterns and protect the integrity of the platform.
• Gaming regulators and law enforcement: Where required by applicable law, court order, or regulatory directive, pkr50 will disclose player data to the relevant authority. pkr50 will notify affected players of such disclosures to the extent permitted by law.
• Responsible gaming organisations: Where a player initiates a self-exclusion request, relevant data may be shared with responsible gaming networks to enforce that exclusion across participating platforms.
• Technology service providers: Cloud hosting, platform infrastructure, and analytics providers that support the technical operation of pkr50 may process data on our behalf under binding data processing agreements that require them to maintain confidentiality and security standards equivalent to those described in this Policy.

pkr50 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain secure sessions, and analyse how the platform is used. The following categories of cookies are in use on pkr50:

• Strictly necessary cookies: Required for core platform functionality including login sessions, bet slip management, and account security. These cannot be disabled without fundamentally breaking your ability to use the platform.
• Functional cookies: Remember your preferences such as language settings, odds format preferences, and notification settings so that you do not need to reset them on every visit.
• Analytics cookies: Collect anonymised data about how visitors interact with pkr50 pages — which features are most used, where players spend the most time, and where technical issues may be occurring. This data is used exclusively to improve the platform.
• Security cookies: Help pkr50 detect and prevent fraudulent login attempts, CSRF attacks, and suspicious session behaviour.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from using core pkr50 features including login and account management. pkr50 does not use advertising cookies or cross-site tracking for third-party marketing purposes.

pkr50 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes or enforce our agreements. The general retention principles applied by pkr50 are:

• Active accounts: Personal and transactional data is retained for the lifetime of your pkr50 account plus a minimum of five years following account closure, in line with standard anti-money laundering record-keeping requirements applicable to gaming operators.
• KYC documents: Identity verification documents are retained for a minimum of five years following the completion of the verification process or the closure of the associated account, whichever is later.
• Transaction records: All deposit and withdrawal records in PKR are retained for a minimum of five years for regulatory compliance and audit purposes.
• Customer support records: Communications and complaint records are retained for three years following resolution of the relevant matter.
• Marketing data: Marketing preferences and consent records are retained for the lifetime of your account. Where you withdraw consent, your data is removed from active marketing lists within 48 hours.
• Technical and usage data: Anonymised or aggregated analytics data may be retained indefinitely as it no longer constitutes personal data. Identifiable technical data such as IP logs is retained for a maximum of 12 months.

When data reaches the end of its retention period and there is no longer a legal or operational basis to retain it, pkr50 securely destroys or anonymises it in accordance with our internal data lifecycle procedures.

pkr50 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• TLS encryption for all data transmitted between your device and pkr50 servers.
• AES-256 encryption for sensitive data stored at rest on pkr50 infrastructure.
• Multi-factor authentication (MFA) enforced for all pkr50 administrative access.
• Regular third-party penetration testing and security audits of the platform.
• Role-based access controls ensuring that employee access to player data is strictly limited to what is necessary for each job function.
• Continuous automated monitoring for anomalous access patterns, suspicious queries, or potential data exfiltration attempts.
• Formal incident response procedures with defined notification timelines in the event of a confirmed data breach.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised use of your pkr50 account or suspect a security incident, please contact our support team immediately at [email protected].

As a pkr50 user, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team with your account details and a clear description of your request:

• Right of access: You have the right to request a copy of the personal data pkr50 holds about you, along with information about how it is being used.
• Right to rectification: If any personal data pkr50 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. Note that this right is subject to overriding legal obligations — for example, pkr50 cannot delete transaction records required for anti-money laundering compliance during the mandatory retention period.
• Right to restriction: You may request that pkr50 restrict the processing of your data in specific circumstances, for example while a rectification request is being investigated.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that pkr50 provide your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to pkr50 processing your data on the basis of legitimate interests. pkr50 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

pkr50 will respond to all valid rights requests within 30 days. Complex requests may require additional time, in which case you will be notified of the expected resolution timeline. There is no charge for exercising your rights under normal circumstances.

pkr50 is strictly an adult platform. The minimum age to register and use pkr50 is 21 years. pkr50 does not knowingly collect personal data from individuals under the age of 21.

If pkr50 becomes aware that personal data has been collected from a person under the age of 21 — whether through a false declaration at registration or any other means — the following actions will be taken immediately:

• The account will be suspended pending investigation.
• All balances, including any winnings, will be frozen.
• The personal data associated with the account will be reviewed, and any data collected in breach of our age policy will be deleted as soon as legally permissible.
• If deposits were made, pkr50 will work to return the deposited funds minus any processing costs, subject to verification that the return can be made to the original payment source.

If you are a parent or guardian and you believe that a minor under your care has registered on the pkr50 platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

pkr50 operates as an international online gaming platform. In certain circumstances, your personal data may be processed by our technology infrastructure providers or service partners in countries outside Pakistan. Where such transfers occur, pkr50 takes steps to ensure that your data receives a standard of protection consistent with this Privacy Policy, including:

• Entering into data processing agreements with all third-party processors that include binding data protection obligations.
• Selecting service providers operating in jurisdictions with recognised data protection frameworks wherever possible.
• Applying contractual safeguards where transfers occur to jurisdictions without an adequacy determination equivalent to your home jurisdiction.

pkr50's core player data for Pakistani users is processed and stored on infrastructure located in data centres with robust physical and digital security certifications. We do not transfer player data to parties in jurisdictions where we cannot ensure an adequate level of protection.

The pkr50 platform may from time to time contain references to third-party services such as payment providers. pkr50 is not responsible for the privacy practices or content of those third-party services. We encourage you to review the privacy policies of any third-party service you interact with in connection with your pkr 50 account, particularly your chosen payment provider (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank).

Links to third-party services do not constitute an endorsement by pkr50 of those services or their privacy practices. pkr50 accepts no liability for any data collected by third parties through their own platforms or processes.

pkr50 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via the email address associated with their pkr50 account and/or through a prominent notice on the platform prior to the changes taking effect.

The effective date at the top of this Policy will always reflect the date of the most recent revision. Where changes are minor or administrative in nature, we may update the Policy without individual notification, though the revised version will always be accessible on this page.

Your continued use of the pkr50 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using pkr50 and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkr50 handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week, operating on Pakistan Standard Time (PKT, UTC+5).

You can reach us at the following contact point:

• Email: [email protected] — for all privacy enquiries, data access requests, rectification requests, and erasure requests.
• Response time: pkr50 aims to acknowledge all privacy-related communications within 48 hours and to provide a substantive response within 30 days.
• Language: Support is available in English. Pakistani-English communications are fully understood and welcomed.

When submitting a data rights request, please include your registered pkr50 username and the email address associated with your account so that we can verify your identity and process your request efficiently.